One ticket. One person.
It does not get a number.
Read
- Opened by
- You
- Read by
- David Krug
- Answered by
- David Krug
- Passed along
- Nobody else
If you wrote, I saw it.
Support is a person.
No chatbot. No ticket that starts with nine. David opens the mail, writes back, and fixes the jeepney when the jeepney is the problem.
Write david@pinkjeepney.com
Manila. Usually within a day.
- I burned it. Then I needed it.
- Hotmail rejected the baby photos.
- The lobby is holding my brother.
- My agent has the file. I don’t.
- The link died on a Sunday.
- Which pile is the inbox again?
Files on the move. Mail too.
01
You write the real thing.
A stuck upload. A bill that looks wrong. A file that should have arrived and is instead having a quiet life somewhere else.
02
David reads it.
Not a queue. Not a shift named Tier 1. The person who built the jeepney opens the mail.
03
A person writes back.
From Manila, usually within a day. If the product is the problem, the same person changes it.
A company of one. The inbox is mine. So is the reply.david@pinkjeepney.com
You will not get
- A hold song
- A bot named something friendly
- A survey about the survey
- Your call is important to us
You will get a reply from the person who can actually change the thing.